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## Phone and video call support GitLab does not offer support via inbound or on-demand calls. GitLab Support Engineers communicate with you about your tickets primarily through updates in the tickets themselves. At times it may be useful and important to conduct a call, video call, or screensharing session with you to improve the progress of a ticket. The support engineer may suggest a call for that reason. You may also request a call if you feel one is needed. Either way, the decision to conduct a call always rests with the support engineer, who will determine: * whether a call is necessary; and * whether we have sufficient information for a successful call.
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GitLab offers support for in-bound phone calls.
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